Cagayan De Oro - Customer Service Representative Open

Ubiquity; Cagayan de Oro; On-site; PHP 201,000 - 335,000; Full time

Job summary

Ubiquity is seeking a Customer Service Representative who embodies Head, Heart, Hustle. You will deliver friendly, accurate support and build rapport with customers while continually learning our products and procedures.

Ideal candidates are high school graduates, with strong verbal and written communication, problem-solving skills, and the ability to stay composed under pressure. Training will be provided to succeed in a fast-paced team environment.

Qualifications

• High school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills—verbal and written.
• Strong problem-solving and quick thinking abilities.
• Ability to work under pressure with a positive, professional demeanor.
• High adaptability to learn new tools and procedures.

Responsibilities

• Provide accurate, efficient, and personalized solutions to customers.
• Troubleshoot issues and resolve using company knowledge and tools.
• Learn about products, services, and processes to enhance the customer experience.
• Meet or exceed key performance metrics such as response time and customer satisfaction.
• Collaborate with team members to improve processes and achieve shared goals.

Skills

Verbal communication

Written communication

Problem solving

Adaptability

Education

High school diploma

Job description

Job Description:

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

Head:

• Use your expertise to provide accurate, efficient, and personalized solutions to our customers.


• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.


• Continuously learn about our products, services, and processes to enhance the customer experience.

Heart:

• Show genuine care and empathy in addressing customer needs and concerns.


• Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture.

Uphold our commitment to diversity, inclusion, and respect in all communications.

Hustle:

• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.


• Adapt to challenges with a proactive mindset and a solutions-oriented approach.


• Work collaboratively with team members to improve processes and achieve shared goals.

What We’re Looking For:

• At least a high school or senior high school graduate.


• Preferably with at least BPO experience.


• Exceptional communication skills—both verbal and written.


• A knack for problem-solving and thinking on your feet.


• Ability to work under pressure while maintaining a positive and professional demeanor.


• A high level of adaptability to embrace new tools, technologies, and procedures.


• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Why Join Us?

Head:Access to career development programs that help you grow professionally and personally.

Heart:Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle:Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.