Customer Experience Specialist - Onsite 24/7 Clark

Zohorecruit; Pampanga; Sur place; PHP 167 000 - 234 000; Plein temps

Résumé du poste

Level Up Talent Solutions is hiring Customer Service Representatives for multiple onsite openings in Clark. This role is ideal for candidates who are confident communicators, customer-focused, and capable of handling customer concerns with accuracy, professionalism, and empathy.

High School Graduate, Senior High School Graduate, or College Undergraduate; BPO experience optional depending on segment; 6 months BPO preferred.

Qualifications

• High School Graduate, Senior High School Graduate, or College Undergraduate.
• With or without BPO experience, depending on segment and account fit.
• Candidates with at least six (6) months of BPO experience are highly preferred.
• Good communication and customer service skills.
• Strong attention to detail and ability to follow procedures.
• Willing to work onsite in Clark.
• Willing to work on a 24/7 shifting schedule, including weekends and holidays.
• Comfortable using computer systems and navigating multiple tools.

Responsabilités

• Handle customer inquiries through the assigned support channel.
• Assist customers with account concerns, billing questions, payments, transactions, service issues, basic troubleshooting, or general support requests.
• Provide clear, accurate, and timely information based on account policies and procedures.
• Verify customer information and follow proper security, compliance, and data privacy guidelines.
• Resolve customer concerns professionally and efficiently while maintaining a positive customer experience.
• Document customer interactions, concerns, actions taken, and resolutions accurately in the system.
• Escalate complex, technical, sensitive, or unresolved concerns to the appropriate team when needed.
• Maintain confidentiality and professionalism when handling customer information.
• Meet performance standards related to quality, productivity, attendance, and customer satisfaction.
• Demonstrate patience, empathy, active listening, and professionalism in every customer interaction.
• Comfortably use computer systems and navigate multiple tools required for the role.

Connaissances

Good communication

Customer service

Attention to detail

Data privacy

Formation

High school graduate

Senior high school graduate

College undergraduate

Description du poste

Level Up Talent Solutions is hiring Customer Service Representatives for multiple onsite openings in Clark. This role is ideal for candidates who are confident communicators, customer-focused, and capable of handling customer concerns with accuracy, professionalism, and empathy.

High School Graduate, Senior High School Graduate, or College Undergraduate; BPO experience optional depending on segment; 6 months BPO preferred.