Customer Service/Technical Support - BPO - Clark - Onsite - Multiple Shifts - Up to 30K

weSource Management Consultancy Firm; Angeles; On-site; PHP 304,668 - 364,932; Full time

Job summary

weSource Management Consultancy Firm in Clark, Angeles is seeking Customer Service Representatives for an onsite role with multiple shifts. You will handle inquiries via phone, email, and chat, delivering accurate information and supporting customers.

No experience required; Senior High School graduates are welcome. Strong communication, patience, and teamwork are valued. Proficiency in basic computer applications and willingness to learn new systems completes the profile.

Qualifications

• Open to candidates with no prior work experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive customer relationships.
• Capable of managing multiple tasks simultaneously and handling high call volumes in a fast-paced environment.
• Demonstrates patience, empathy, and a customer-focused approach to problem-solving.
• Proficient in basic computer applications and willing to learn new systems and processes.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and chat channels.
• Provide accurate, clear, and relevant information regarding products, services, policies, and procedures.
• Address and resolve customer concerns, issues, and complaints efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions, transactions, and resolutions in the appropriate systems.
• Collaborate with team members and cross-functional departments to enhance service quality and customer experience.
• Meet established performance targets, including productivity, quality, and customer satisfaction metrics.
• Contribute positively to team objectives and support continuous improvement initiatives.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Customer service

Computer basics

Education

Senior High School diploma

Tools

Microsoft Office

Job description

Customer Service/Technical Support - BPO - Clark - Onsite - Multiple Shifts - Up to 30K

We are looking for Customer Service Representatives to work for a BPO in Clark, Angeles.

This is an onsite role with multiple shifts (based on account/program).

Salary is up to 30,000 based on experience and interview result.

Requirements

• Open to candidates with no prior work experience; must have completed Senior High School.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive customer relationships.
• Capable of managing multiple tasks simultaneously and handling high call volumes in a fast-paced environment.
• Demonstrates patience, empathy, and a customer-focused approach to problem-solving.
• Proficient in basic computer applications and willing to learn new systems and processes.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and chat channels.
• Provide accurate, clear, and relevant information regarding products, services, policies, and procedures.
• Address and resolve customer concerns, issues, and complaints efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions, transactions, and resolutions in the appropriate systems.
• Collaborate with team members and cross-functional departments to enhance service quality and customer experience.
• Meet established performance targets, including productivity, quality, and customer satisfaction metrics.
• Contribute positively to team objectives and support continuous improvement initiatives.