Customer Service Representative (Cubao Site)

Zohorecruit; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Level Up Talent Solutions in Manila, Philippines is seeking a Customer Service Representative to assist customers, manage account concerns, and provide accurate information in a fast-paced onsite environment.

The role targets candidates with BPO experience who are professional, patient, and capable of handling various inquiries. You will resolve concerns, document interactions, and ensure a positive customer experience.

Qualifications

• High School Graduate.
• At least six months of BPO experience.
• Good communication and customer service skills.
• Willing to work onsite, shifting schedules, weekends and holidays if required.

Responsibilities

• Handle customer inquiries through the assigned support channel.
• Assist customers with account concerns, billing inquiries, and basic troubleshooting.
• Provide clear, accurate information based on account guidelines and company procedures.
• Document customer interactions, updates, actions taken, and resolutions in the system.
• Follow proper escalation procedures for complex or unresolved concerns.
• Comply with account policies, quality standards, and customer service procedures.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.
• Demonstrate professionalism, patience, empathy, and active listening in every customer interaction.
• Comfortably use computer systems, online tools, and multiple platforms needed for the role.

Skills

Customer service

Communication skills

BPO experience

Onsite work

Education

High School Diploma

Job description

P. Tuazon, corner 10th Ave, Cubao, Quezon City, Philippines | Posted on 06/01/2026

• Industry Employment - Recruiting - Staffing
• City P. Tuazon, corner 10th Ave, Cubao, Quezon City
• State/Province Manila
• Country Philippines

About Us

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Overview

We are looking for Customer Service Representatives who can confidently assist customers, manage account-related concerns, provide accurate information, and deliver quality support in a fast-paced onsite environment.

This role is ideal for candidates with customer service experience in the BPO industry who are professional, patient, and comfortable handling different types of customer inquiries. The Customer Service Representative will be responsible for resolving concerns, documenting interactions, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer inquiries through the assigned support channel.
• Assist customers with account concerns, service questions, billing inquiries, basic troubleshooting, or other customer support needs.
• Provide clear, accurate, and timely information based on account guidelines and company procedures.
• Resolve customer concerns professionally and efficiently while maintaining a positive customer experience.
• Document customer interactions, updates, actions taken, and resolutions accurately in the system.
• Follow proper escalation procedures for complex or unresolved concerns.
• Comply with account policies, quality standards, and customer service procedures.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.
• Demonstrate professionalism, patience, empathy, and active listening in every customer interaction.
• Comfortably use computer systems, online tools, and multiple platforms needed for the role.

Qualifications

• High School Graduate.
• With at least six (6) months of BPO experience.
• Good communication and customer service skills.
• Comfortable handling customer concerns through the assigned support channel.
• Comfortable using computer systems and navigating multiple tools.
• Willing to work onsite, shifting schedules, weekends, and holidays if required.