Customer Service Representative (Clark Site)

Zohorecruit; Pampanga; On-site; PHP 167,000 - 234,000; Full time

Job summary

Level Up Talent Solutions is hiring Customer Service Representatives for multiple onsite openings in Clark. This role is ideal for candidates who are confident communicators, customer-focused, and capable of handling customer concerns with accuracy, professionalism, and empathy.

High School Graduate, Senior High School Graduate, or College Undergraduate; BPO experience optional depending on segment; 6 months BPO preferred.

Qualifications

• High School Graduate, Senior High School Graduate, or College Undergraduate.
• With or without BPO experience, depending on segment and account fit.
• Candidates with at least six (6) months of BPO experience are highly preferred.
• Good communication and customer service skills.
• Strong attention to detail and ability to follow procedures.
• Willing to work onsite in Clark.
• Willing to work on a 24/7 shifting schedule, including weekends and holidays.
• Comfortable using computer systems and navigating multiple tools.

Responsibilities

• Handle customer inquiries through the assigned support channel.
• Assist customers with account concerns, billing questions, payments, transactions, service issues, basic troubleshooting, or general support requests.
• Provide clear, accurate, and timely information based on account policies and procedures.
• Verify customer information and follow proper security, compliance, and data privacy guidelines.
• Resolve customer concerns professionally and efficiently while maintaining a positive customer experience.
• Document customer interactions, concerns, actions taken, and resolutions accurately in the system.
• Escalate complex, technical, sensitive, or unresolved concerns to the appropriate team when needed.
• Maintain confidentiality and professionalism when handling customer information.
• Meet performance standards related to quality, productivity, attendance, and customer satisfaction.
• Demonstrate patience, empathy, active listening, and professionalism in every customer interaction.
• Comfortably use computer systems and navigate multiple tools required for the role.

Skills

Good communication

Customer service

Attention to detail

Data privacy

Education

High school graduate

Senior high school graduate

College undergraduate

Job description

Customer Service Representative (Clark Site)

SM Clark Margot, Clark Freeport, Philippines | Posted on 06/01/2026

• Industry Employment - Recruiting - Staffing
• City SM Clark Margot, Clark Freeport
• Country Philippines

About Us

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Overview

Level Up Talent Solutions is hiring Customer Service Representatives for multiple onsite openings in Clark. This role is ideal for candidates who are confident communicators, customer-focused, and capable of handling customer concerns with accuracy, professionalism, and empathy.

Key Responsibilities

Handle customer inquiries through the assigned support channel.

Assist customers with account concerns, billing questions, payments, transactions, service issues, basic troubleshooting, or general support requests.

Provide clear, accurate, and timely information based on account policies and procedures.

Verify customer information and follow proper security, compliance, and data privacy guidelines.

Resolve customer concerns professionally and efficiently while maintaining a positive customer experience.

Document customer interactions, concerns, actions taken, and resolutions accurately in the system.

Escalate complex, technical, sensitive, or unresolved concerns to the appropriate team when needed.

Maintain confidentiality and professionalism when handling customer information.

Meet performance standards related to quality, productivity, attendance, and customer satisfaction.

Demonstrate patience, empathy, active listening, and professionalism in every customer interaction.

Comfortably use computer systems and navigate multiple tools required for the role.

Requirements

Qualifications

High School Graduate, Senior High School Graduate, or College Undergraduate.

With or without BPO experience, depending on segment and account fit.

Candidates with at least six (6) months of BPO experience are highly preferred.

Good communication and customer service skills.

Strong attention to detail and ability to follow procedures.

Comfortable handling customer concerns through the assigned support channel.

Willing to work onsite in Clark.

Willing to work on a 24/7 shifting schedule, including weekends and holidays.

Comfortable using computer systems and navigating multiple tools.

Able to work in a fast-paced and performance-driven environment.