Customer Service Representative (Clark Site)

Level Up Business Process Outsourcing Services OPC; Pampanga; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Commission

Job summary

Level Up Talent Solutions is hiring Customer Service Representatives for the Clark site to handle inquiries and assist customers with billing and service issues. The role requires clear communication, empathy, and adherence to account policies, with a 24/7 rotating shift including weekends and holidays.

Onsite position in Clark, Philippines. Experience in BPO is preferred but not mandatory for all segments; candidates with at least six months of BPO exposure are highly preferred.

Qualifications

• Good communication and customer service skills.
• Willing to work onsite in Clark.
• Willing to work on a 24/7 shifting schedule, including weekends and holidays.

Responsibilities

• Handle customer inquiries through the assigned support channel.
• Assist customers with account concerns, billing questions, payments, transactions, service issues, basic troubleshooting, or general support requests.
• Provide clear, accurate, and timely information based on account policies and procedures.
• Verify customer information and follow proper security, compliance, and data privacy guidelines.
• Resolve customer concerns professionally and efficiently while maintaining a positive customer experience.
• Document customer interactions, concerns, actions taken, and resolutions accurately in the system.
• Escalate complex, technical, sensitive, or unresolved concerns to the appropriate team when needed.
• Maintain confidentiality and professionalism when handling customer information.
• Meet performance standards related to quality, productivity, attendance, and customer satisfaction.
• Demonstrate patience, empathy, active listening, and professionalism in every customer interaction.

Skills

Customer service

Communication

Attention to detail

BPO experience

Education

High School Graduate

Senior High School Graduate

College Undergraduate

Job description

Customer Service Representative (Clark Site)

Level Up Business Process Outsourcing Services OPC

Job Description

Employee Recognition and Rewards

Commission

Government Mandated Benefits

Description:

Level Up Talent Solutions is hiring Customer Service Representatives for multiple onsite openings in Clark. This role is ideal for candidates who are confident communicators, customer-focused, and capable of handling customer concerns with accuracy, professionalism, and empathy.

Accounts Available:

• Telco

Key Responsibilities

• Handle customer inquiries through the assigned support channel.
• Assist customers with account concerns, billing questions, payments, transactions, service issues, basic troubleshooting, or general support requests.
• Provide clear, accurate, and timely information based on account policies and procedures.
• Verify customer information and follow proper security, compliance, and data privacy guidelines.
• Resolve customer concerns professionally and efficiently while maintaining a positive customer experience.
• Document customer interactions, concerns, actions taken, and resolutions accurately in the system.
• Escalate complex, technical, sensitive, or unresolved concerns to the appropriate team when needed.
• Maintain confidentiality and professionalism when handling customer information.
• Meet performance standards related to quality, productivity, attendance, and customer satisfaction.
• Demonstrate patience, empathy, active listening, and professionalism in every customer interaction.
• Comfortably use computer systems and navigate multiple tools required for the role.

Qualifications

• High School Graduate, Senior High School Graduate, or College Undergraduate.
• With or without BPO experience, depending on segment and account fit.
• Candidates with at least six (6) months of BPO experience are highly preferred.
• Good communication and customer service skills.
• Strong attention to detail and ability to follow procedures.
• Comfortable handling customer concerns through the assigned support channel.
• Willing to work onsite in Clark.
• Willing to work on a 24/7 shifting schedule, including weekends and holidays.
• Comfortable using computer systems and navigating multiple tools.
• Able to work in a fast-paced and performance-driven environment.

HR Manager Level Up Business Process Outsourcing Services OPC