Onsite CSR & Problem Solver — Service Excellence

TASQ Staffing Solutions Inc.; Pampanga; On-site; PHP 201,000 - 290,000; Full time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

We are looking for CSRs to join a fast growing account in Clark. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least a College Graduate with or without BPO experience
• Completed at least 1st year in college with 18 months of BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Clark
• Amenable to work on shifting schedule
• Can start ASAP

English Language Customer Service Problem Solving Strong Work Ethic Interpersonal Skills Call Centre

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