On-Site Customer Experience Advisor — Pasay

VXI PH; Pasay; On-site; PHP 201,000 - 357,000; Full time

Job summary

VXI PH in Pasay, Philippines is seeking a Customer Experience Advisor to be the heart of our customer interactions. You will deliver exceptional service across channels, resolve inquiries, and ensure satisfaction at every touchpoint.

You will document interactions in internal systems, collaborate with teammates to improve processes, and bring a customer-first mindset, empathy, and patience to a fast-paced environment. Prior customer service experience is a plus but not required.

Qualifications

• Excellent verbal and written English communication.
• Strong problem-solving abilities and attention to detail.
• A customer-first attitude with empathy and patience.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide outstanding support to customers via various channels
• Address inquiries and resolve issues promptly and professionally
• Build rapport with customers to ensure satisfaction and loyalty
• Accurately document customer interactions in internal systems
• Collaborate with team members to continuously improve processes

Skills

Verbal English

Written English

Problem solving

Attention to detail

Multitasking

Customer service

Job description

VXI PH in Pasay, Philippines is seeking a Customer Experience Advisor to be the heart of our customer interactions. You will deliver exceptional service across channels, resolve inquiries, and ensure satisfaction at every touchpoint.

You will document interactions in internal systems, collaborate with teammates to improve processes, and bring a customer-first mindset, empathy, and patience to a fast-paced environment. Prior customer service experience is a plus but not required.