Customer Experience Advisor - Inbound Support & Problem Solver

VXI; Davao City; On-site; PHP 268,000 - 402,000; Full time

Job summary

VXI Global Solutions in Davao City is seeking Customer Experience Advisors to support members via inbound calls, delivering friendly, professional service and resolving inquiries. You will use provided tools, document interactions in the CRM, and strive for first-call resolution while maintaining a courteous attitude.

Applicants should have no required experience, be at least 18 years old, and possess a high school diploma with proficient English.

Qualifications

• No work experience required.
• Customer service or contact center background preferred.
• High school graduate is mandatory.
• Must be at least 18 years old.
• Able to read and speak English proficiently.

Responsibilities

• Answer inbound member calls and assist with inquiries using provided tools.
• Provide timely, friendly service and resolve issues.
• Document the call and resolution in the CRM.
• Follow up to ensure final resolution and satisfaction.
• Maintain professional demeanor and meet primary metrics.

Skills

Communication

Customer Service

Active Listening

Critical Thinking

Proactive

Solutions-Oriented

Team Work

Education

High School Diploma

Job description

VXI Global Solutions in Davao City is seeking Customer Experience Advisors to support members via inbound calls, delivering friendly, professional service and resolving inquiries. You will use provided tools, document interactions in the CRM, and strive for first-call resolution while maintaining a courteous attitude.

Applicants should have no required experience, be at least 18 years old, and possess a high school diploma with proficient English.