Customer Experience Specialist — Multi-Channel Support

VXI Global Solutions; Manila; Sur place; PHP 201 000 - 268 000; Plein temps

Résumé du poste

VXI Global Solutions in the Philippines is hiring for a customer service role focused on delivering outstanding support across telephone, email, chat, and social media. You will respond to inquiries and ensure a positive experience for every caller.

You will resolve concerns, document interactions, escalate complex issues to management, and adhere to SOPs and QA guidelines while maintaining punctual attendance.

Responsabilités

• Respond to customer inquiries via telephone, email, chat, social media and other mediums according to assigned team requirements
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Description du poste

VXI Global Solutions in the Philippines is hiring for a customer service role focused on delivering outstanding support across telephone, email, chat, and social media. You will respond to inquiries and ensure a positive experience for every caller.

You will resolve concerns, document interactions, escalate complex issues to management, and adhere to SOPs and QA guidelines while maintaining punctual attendance.