Customer Experience Specialist: Issue Solver & Order Expert

Recruitify_HR; Davao City; On-site; PHP 180,000 - 280,000; Full time

Job summary

Recruitify_HR in the Philippines seeks a customer service professional to assist customers, provide effective solutions, and maintain high satisfaction levels.

You will process orders, forms, and applications accurately, collaborate with teammates to improve service processes, and follow up to ensure issues are resolved to the customer’s satisfaction. Strong communicative and interpersonal skills are essential for success in this fast-paced role.

Qualifications

• Diploma in a relevant field or equivalent experience.
• 3–5 years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Patience and empathy towards customers.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with inquiries and provide effective solutions to their issues.
• Maintain a high level of customer satisfaction through effective communication.
• Process orders, forms, and applications accurately and efficiently.
• Collaborate with team members to enhance customer service processes.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Skills

communication

interpersonal skills

problem solving

Education

Diploma in a relevant field

Job description

Recruitify_HR in the Philippines seeks a customer service professional to assist customers, provide effective solutions, and maintain high satisfaction levels.

You will process orders, forms, and applications accurately, collaborate with teammates to improve service processes, and follow up to ensure issues are resolved to the customer’s satisfaction. Strong communicative and interpersonal skills are essential for success in this fast-paced role.