Customer Success & Support Specialist

Recruitify_HR; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional to join our team in the Philippines. You will address inquiries, resolve issues promptly, and assist customers with product information, orders, and returns.

The role requires 3–5 years of experience in customer service, strong communication skills, and proficiency with customer service software and MS Office. You will maintain records and collaborate with colleagues to boost customer satisfaction.

Qualifications

• Diploma or equivalent experience required.
• 3–5 years in customer service or related fields.
• Strong verbal and written communication skills.
• Proficient with customer service software and MS Office.
• Patience and empathy when dealing with customers.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Provide excellent customer service by addressing customer inquiries and resolving issues promptly.
• Assist customers with product information, orders, and returns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve departmental goals and improve customer satisfaction.
• Utilize computer systems and software to track customer requests and provide updates.

Skills

Strong communication

Verbal & written

Patience

Empathy

Education

Diploma in a relevant field

Tools

Customer service software

MS Office

Job description

Recruitify_HR is seeking a customer service professional to join our team in the Philippines. You will address inquiries, resolve issues promptly, and assist customers with product information, orders, and returns.

The role requires 3–5 years of experience in customer service, strong communication skills, and proficiency with customer service software and MS Office. You will maintain records and collaborate with colleagues to boost customer satisfaction.