Customer Experience Specialist II — Empathetic, SLA‑Driven

Conduent; Batangas City; Presencial; PHP 240 000 - 420 000; Tempo integral

Resumo da oferta

Conduent is seeking candidates for a call center support-oriented role in the Batangas area. The position involves handling routine customer interactions, applying standard scripts, and updating case notes within established procedures.

The role focuses on data accuracy, adherence to SLAs, and teamwork under supervision. Successful applicants will perform under defined guidelines, with opportunities to gain experience in business processes and service delivery for diverse clients.

Qualificações

• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Gathers all necessary information to update the database.

Responsabilidades

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.

Conhecimentos

Data coordination

Analytical thinking

Communication skills

Process adherence

Descrição da oferta de emprego

Conduent is seeking candidates for a call center support-oriented role in the Batangas area. The position involves handling routine customer interactions, applying standard scripts, and updating case notes within established procedures.

The role focuses on data accuracy, adherence to SLAs, and teamwork under supervision. Successful applicants will perform under defined guidelines, with opportunities to gain experience in business processes and service delivery for diverse clients.