Customer Experience Specialist — Frontline Support

Recruitify_HR; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a Customer Service Representative to handle inquiries via phone, email, and chat. You will resolve issues, document interactions in CRM, and collaborate with the team to improve service delivery.

The role welcomes newbies and requires strong communication, interpersonal skills, and the ability to stay patient and professional in fast-paced environments. Training programs help build product knowledge and service skills.

Qualifications

• Educational Qualifications: Highschool graduate to Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 6 months and above years of experience in customer service or related roles.
• Newbies are welcome too
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to handle difficult customer interactions with patience and professionalism.
• Qualities and Traits: Detail-oriented with excellent problem-solving abilities.
• Working Conditions: Ability to work in a fast-paced environment and adapt to changing situations.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat channels.
• Assist customers in resolving issues and inquiries related to products and services.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Participate in training and development programs to improve product knowledge and service skills.

Skills

Strong communication

Interpersonal skills

Problem-solving

Patience under pressure

Education

High school diploma or higher

Job description

Recruitify_HR in the Philippines is seeking a Customer Service Representative to handle inquiries via phone, email, and chat. You will resolve issues, document interactions in CRM, and collaborate with the team to improve service delivery.

The role welcomes newbies and requires strong communication, interpersonal skills, and the ability to stay patient and professional in fast-paced environments. Training programs help build product knowledge and service skills.