Customer Experience Associate

Recruitify_HR; Davao City; On-site; PHP 223,200 - 390,600; Full time

Job summary

Recruitify_HR is seeking a customer service professional in the Philippines to assist customers via phone, chat, or email, resolving inquiries and issues. You will document interactions using CRM software and collaborate with the team to meet goals.

The role requires a Bachelor’s degree and extensive experience in customer service, with a focus on empathy, patience, and solution orientation to enhance the customer experience.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 13 years of experience in customer service or related fields.
• Strong communication skills, both verbal and written.
• Empathetic, patient, and solution-oriented mindset.
• Working in a fast-paced, team-oriented environment.

Responsibilities

• Assist customers via phone, chat, or email, addressing inquiries and resolving issues.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Document customer interactions accurately and efficiently using CRM software.
• Work collaboratively with team members to meet departmental goals and targets.
• Provide feedback on processes and suggest improvements to enhance customer experience.

Skills

Verbal and written communication

Customer service

Teamwork

Problem solving

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR is seeking a customer service professional in the Philippines to assist customers via phone, chat, or email, resolving inquiries and issues. You will document interactions using CRM software and collaborate with the team to meet goals.

The role requires a Bachelor’s degree and extensive experience in customer service, with a focus on empathy, patience, and solution orientation to enhance the customer experience.