Customer Experience Specialist – Call Center

Recruitify_HR; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Recruitify_HR in Cebu City, Philippines is seeking a Customer Service Representative to handle inbound calls, provide product information, resolve customer issues, and maintain high customer satisfaction through professional service.

Applicants should hold a Diploma, have 3-5 years in a call center or customer service role, and demonstrate strong communication and interpersonal skills with a patient, problem-solving mindset.

Qualifications

• Educational Qualifications: Diploma in a relevant field.
• Experience Level: 3-5 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to follow up with customers effectively.
• Qualities and Traits: Patience and problem-solving skills.
• Working Conditions: Ability to work in a fast-paced environment.

Responsibilities

• Manage incoming calls and customer inquiries effectively.
• Provide information about products and services to customers.
• Handle complaints and resolve issues in a timely manner.
• Maintain a high level of customer satisfaction through professional service.
• Document customer interactions and feedback accurately.

Skills

Strong communication

Interpersonal skills

Problem-solving

Education

Diploma

Job description

Recruitify_HR in Cebu City, Philippines is seeking a Customer Service Representative to handle inbound calls, provide product information, resolve customer issues, and maintain high customer satisfaction through professional service.

Applicants should hold a Diploma, have 3-5 years in a call center or customer service role, and demonstrate strong communication and interpersonal skills with a patient, problem-solving mindset.