Senior Customer Service Associate with Flexible Hours

Recruitify_HR; Cebu City; On-site; PHP 223,200 - 446,400; Full time

Job summary

Recruitify HR in Cebu City is seeking a Customer Service Advisor to assist customers with inquiries and provide accurate information. You will resolve complaints professionally, document interactions, and stay up-to-date with product knowledge. The role requires collaboration with teammates to continuously improve service delivery.

The position offers flexible hours, including evenings and weekends, and demands a patient, empathetic, and solution-focused approach in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field.
• 510 years of experience in customer service.
• Excellent communication and interpersonal skills.
• Problem-solving abilities and conflict resolution.
• Patience and empathy towards customers.
• Ability to work in a fast-paced environment.
• Flexible hours, including evenings and weekends.

Responsibilities

• Assist customers with inquiries and provide accurate information.
• Resolve customer complaints efficiently and professionally.
• Maintain a high level of product and service knowledge.
• Document customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve service delivery.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Education

Bachelor's degree in a relevant field

Job description

Recruitify HR in Cebu City is seeking a Customer Service Advisor to assist customers with inquiries and provide accurate information. You will resolve complaints professionally, document interactions, and stay up-to-date with product knowledge. The role requires collaboration with teammates to continuously improve service delivery.

The position offers flexible hours, including evenings and weekends, and demands a patient, empathetic, and solution-focused approach in a fast-paced environment.