Customer Experience Specialist - Frontline Problem Solver

Active Group; Makati; On-site; PHP 201,000 - 357,000; Full time

Job summary

Active Group in the Philippines is seeking a Customer Service Associate to be the first point of contact for clients. You will handle inquiries via phone, email, and in person, provide accurate product information, and resolve issues promptly while maintaining a positive, empathetic attitude.

You will track interactions, escalate priority issues, and collaborate with other departments to ensure customer satisfaction in a fast-paced setting.

Qualifications

• Excellent communication skills for phone, email, and in-person inquiries.
• Ability to multitask in a fast-paced environment while keeping accuracy.
• Strong customer-service mindset withempathetic approach.

Responsibilities

• Responding to customer inquiries via phone, email, or in person promptly.
• Providing accurate information about products and services.
• Resolving complaints and issues in a timely, satisfactory manner.
• Maintaining a positive and empathetic attitude at all times.
• Identifying and escalating priority issues to the appropriate teams.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to ensure customer satisfaction.
• Processing and securing approval on customer requests.

Skills

Customer service

Communication

Multitasking

Empathy

Job description

Active Group in the Philippines is seeking a Customer Service Associate to be the first point of contact for clients. You will handle inquiries via phone, email, and in person, provide accurate product information, and resolve issues promptly while maintaining a positive, empathetic attitude.

You will track interactions, escalate priority issues, and collaborate with other departments to ensure customer satisfaction in a fast-paced setting.