Teleperformance Philippines - BP Digital Recruiting

Teleperformance; Antipolo; On-site; PHP 240,000 - 360,000; Full time

Job summary

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to join our team in Antipolo. You will handle customer inquiries via inbound calls and email, provide solutions, and contribute to positive experiences through active listening and professional communication.

The role emphasizes confidentiality, first-call resolution, and collaboration across cultures.

Qualifications

• Filipino citizen or with equivalent legal status.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work in various shifts.
• Skill in using Windows operating systems.
• Organization and work prioritization skills.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email.
• Provide excellent customer service through active listening.
• Work with confidential customer information in a secure manner.
• Aim to resolve issues on the first call by being proactive.
• Appropriately and adequately communicate with customers.

Skills

Customer Service

English Proficiency

Problem Solving

Communication

Shift Flexibility

Windows OS

Education

High School Diploma or equivalent

Job description

Overview

Our Customer Service Representatives and Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills

Minimum Skills

• Process Excellelnce
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation Entrepreneurship

*Teleperformance only conducts recruitment activities using official Teleperformance channels. We will never ask for a payment or other forms of remuneration to process job applications or offers.