Customer Experience Pro — Digital & In-Store Help

Globe Telecom, Inc.; Dagupan; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading telecommunications company in the Philippines is seeking a Customer Experience Ambassador in Dagupan. The role focuses on creating a positive experience for customers by assisting them with their journeys in using digital channels, addressing sales and service needs, and processing transactions. Ideal candidates should be customer-oriented and skilled in using digital tools. Join us to make a difference in enriching lives through communications.

Qualifications

• Responsible for creating a positive experience for customers.
• Assists customers using digital channels through education.
• Handles sales and service applications effectively.

Responsibilities

• Provide assistance and recommendations on Globe products.
• Resolve customer issues through support and education.
• Process payments for bills and other transactions.

Skills

Customer service

Digital literacy

Sales aptitude

Job description

A leading telecommunications company in the Philippines is seeking a Customer Experience Ambassador in Dagupan. The role focuses on creating a positive experience for customers by assisting them with their journeys in using digital channels, addressing sales and service needs, and processing transactions. Ideal candidates should be customer-oriented and skilled in using digital tools. Join us to make a difference in enriching lives through communications.