Customer Experience Specialist

Work-1 Manpower Recruitment Services; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work-1 Manpower Recruitment Services in Cebu City is seeking a Call Center Representative to handle inbound customer inquiries, provide effective solutions, and document interactions in the CRM for future reference.

The role requires strong communication, problem-solving, and organizational skills, with the ability to thrive in a fast-paced, customer-centric environment and adapt to evolving processes and technologies.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving capabilities to address customer concerns.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment with a customer-centric attitude.
• Adaptability to new technologies and processes.

Responsibilities

• Handle inbound customer inquiries with professionalism and accuracy.
• Provide solutions to customer issues and ensure satisfactory resolutions.
• Document customer interactions in the CRM system for future reference.
• Maintain knowledge of product offerings and service updates.
• Collaborate with team members to enhance the customer experience.

Skills

Communication skills

Problem solving

Detail oriented

Adaptability

Fast-paced

Tools

CRM

Job description

Work-1 Manpower Recruitment Services in Cebu City is seeking a Call Center Representative to handle inbound customer inquiries, provide effective solutions, and document interactions in the CRM for future reference.

The role requires strong communication, problem-solving, and organizational skills, with the ability to thrive in a fast-paced, customer-centric environment and adapt to evolving processes and technologies.