Customer Experience Specialist

Recruitify_HR; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service representative to handle inquiries via phone, email, and chat. You will resolve issues, provide accurate information, and maintain customer records to support service quality.

The role requires 1–3 years in a call center or customer service environment, strong verbal and written communication, and the ability to stay calm under pressure in a fast-paced office. Shifts may apply; a high school diploma or equivalent is required.

Qualifications

• Educational qualifications include a High School Diploma or equivalent.
• 1–3 years of experience in customer service or call center environment.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues and provide appropriate solutions in a timely fashion.
• Document all interactions and maintain accurate customer records.
• Provide product and service information to customers effectively.
• Work collaboratively with team members to improve service delivery and customer satisfaction.

Skills

Excellent communication

Verbal and written

Customer service

Education

High School Diploma or equivalent

Job description

Recruitify_HR in the Philippines is seeking a customer service representative to handle inquiries via phone, email, and chat. You will resolve issues, provide accurate information, and maintain customer records to support service quality.

The role requires 1–3 years in a call center or customer service environment, strong verbal and written communication, and the ability to stay calm under pressure in a fast-paced office. Shifts may apply; a high school diploma or equivalent is required.