Customer Care & Support Specialist

Recruitify_HR; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional in the Philippines to respond to inquiries by phone, email, and chat in a professional manner, and to resolve issues promptly. You will document interactions, provide product information, and collaborate with teammates to improve service delivery and satisfaction in a fast-paced office environment with shift work.

Educational qualification is a high school diploma or equivalent, with 1-3 years of call center experience, strong

Qualifications

• High School Diploma or equivalent.
• 1–3 years in customer service or call center.
• Excellent verbal and written communication.
• Strong problem-solving abilities and a positive attitude.
• Ability to handle difficult customer interactions and stay calm under pressure.
• Fast-paced office environment with potential shift work.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues and provide appropriate solutions in a timely fashion.
• Document all interactions and maintain accurate customer records.
• Provide product and service information to customers effectively.
• Work collaboratively with team members to improve service delivery and customer satisfaction.

Skills

Communication

Problem-solving

Teamwork

Shift-work tolerance

Education

High School Diploma or equivalent

Job description

Recruitify_HR is seeking a customer service professional in the Philippines to respond to inquiries by phone, email, and chat in a professional manner, and to resolve issues promptly. You will document interactions, provide product information, and collaborate with teammates to improve service delivery and satisfaction in a fast-paced office environment with shift work.

Educational qualification is a high school diploma or equivalent, with 1-3 years of call center experience, strong