Customer Experience Specialist

Recruitify_HR; Quezon City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Recruitify_HR is seeking a dedicated Customer Service Representative in Quezon City to handle inquiries and assist customers with product questions. You will resolve issues promptly and document interactions to improve processes.

Join a fast-paced team where adaptability, strong communication, and a patient, empathetic attitude are valued as you contribute to overall customer satisfaction and knowledge of our products and services.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 1-3 years of experience in customer service.
• Strong communication, problem-solving, and attention to detail.
• Ability to manage multiple tasks and prioritize.
• Patience, empathy, and a positive attitude toward customers.

Responsibilities

• Assist customers with inquiries, complaints, and product-related questions.
• Resolve issues efficiently while maintaining high customer satisfaction.
• Document customer interactions and feedback to improve service processes.
• Collaborate with team members to enhance the overall customer experience.
• Maintain up-to-date knowledge of company products and services.

Skills

Communication skills

Problem solving

Attention to detail

Multitasking

Education

Bachelor's degree

Job description

Recruitify_HR is seeking a dedicated Customer Service Representative in Quezon City to handle inquiries and assist customers with product questions. You will resolve issues promptly and document interactions to improve processes.

Join a fast-paced team where adaptability, strong communication, and a patient, empathetic attitude are valued as you contribute to overall customer satisfaction and knowledge of our products and services.