Customer Experience Specialist

Recruitify_HR; Parañaque; On-site; PHP 201,000 - 290,000; Full time

Job summary

Recruitify_HR in the Philippines seeks a Customer Service Representative to handle inbound inquiries, assisting customers with accounts, billing, products and services. You will provide accurate information, recommend solutions, and ensure issues are resolved with high customer satisfaction.

You will document interactions in our systems, escalate complex concerns when needed, and consistently meet QA, productivity, and customer satisfaction targets to support business goals.

Responsibilities

• Handle inbound customer inquiries professionally and efficiently.
• Assist customers with account, billing, product, and service-related concerns.
• Provide accurate information and recommend appropriate solutions.
• Resolve customer issues while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Recruitify_HR in the Philippines seeks a Customer Service Representative to handle inbound inquiries, assisting customers with accounts, billing, products and services. You will provide accurate information, recommend solutions, and ensure issues are resolved with high customer satisfaction.

You will document interactions in our systems, escalate complex concerns when needed, and consistently meet QA, productivity, and customer satisfaction targets to support business goals.