Sales Account & Customer Success Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 279,000 - 446,000; Full time

Job summary

Recruitify HR is seeking a customer service associate in the Philippines to handle inbound and outbound inquiries about products and services. You will identify customer needs and recommend suitable plans, explain features, pricing, promotions, and offers, and assist with purchases, orders, upgrades, and account requests.

You will build strong customer relationships through excellent service, document interactions in company systems, and aim to meet sales, productivity, and satisfaction targets

Responsibilities

• Handle inbound and outbound customer inquiries related to products and services.
• Identify customer needs and recommend suitable products or service plans.
• Explain product features, pricing, promotions, and available offers.
• Assist customers with purchases, orders, upgrades, and account-related requests.
• Build positive customer relationships through excellent service.
• Document customer interactions accurately using company systems.
• Meet individual sales, productivity, and customer satisfaction goals.
• Escalate complex customer concerns to the appropriate department when necessary.

Job description

Recruitify HR is seeking a customer service associate in the Philippines to handle inbound and outbound inquiries about products and services. You will identify customer needs and recommend suitable plans, explain features, pricing, promotions, and offers, and assist with purchases, orders, upgrades, and account requests.

You will build strong customer relationships through excellent service, document interactions in company systems, and aim to meet sales, productivity, and satisfaction targets