Customer Experience Specialist

Stargate Marketing Solutions and Services Inc.; Makati; On-site; PHP 223,000 - 335,000; Full time

Job summary

Stargate Marketing Solutions and Services Inc. in Metro Manila is seeking a proactive Contact Center Representative to handle inbound, outbound, and blended calls while delivering accurate information and excellent customer service.

You will engage with customers, identify needs, and guide solutions to resolve inquiries promptly and professionally. You will document interactions accurately, maintain clear communication, and work to meet performance standards, aiming to provide a positive

Qualifications

• Handles inbound, outbound and blended calls with accurate information and courtesy.
• Maintains clear and professional communication to resolve customer needs.

Responsibilities

• Handle inbound, outbound, and blended calls to assist customers.
• Resolve customer concerns and provide accurate information.
• Document interactions accurately and maintain professional communication.

Job description

Stargate Marketing Solutions and Services Inc. in Metro Manila is seeking a proactive Contact Center Representative to handle inbound, outbound, and blended calls while delivering accurate information and excellent customer service.

You will engage with customers, identify needs, and guide solutions to resolve inquiries promptly and professionally. You will document interactions accurately, maintain clear communication, and work to meet performance standards, aiming to provide a positive