Customer Experience Specialist

Solenis LLC; Makati; Presencial; PHP 335.000 - 469.000; Jornada completa

Descripción de la vacante

Solenis LLC in the Philippines is hiring a Customer Service professional to respond to customer inquiries via telephone, email and chat, ensuring timely and professional service.

The role covers order processing, invoicing, account transactions and service applications, with focus on resolving issues and delivering a positive customer experience in line with established standards. You will collaborate with Sales and Operations to improve service KPIs and provide seamless support to customers.

Responsabilidades

• Process all orders efficiently, accurately and in line with policies and procedures.
• Handle and close customer complaints on time, collaborating with other functions to resolve.
• Respond to customer inquiries via telephone, email, and website chatbot in a timely and professional manner.
• Build relationships with key customers and act as a point of reference for Sales Teams on order processes.

Descripción del empleo

Solenis LLC in the Philippines is hiring a Customer Service professional to respond to customer inquiries via telephone, email and chat, ensuring timely and professional service.

The role covers order processing, invoicing, account transactions and service applications, with focus on resolving issues and delivering a positive customer experience in line with established standards. You will collaborate with Sales and Operations to improve service KPIs and provide seamless support to customers.