Customer Service Specialist: Order & Relationship Champion

0207 Diversey Philippines Inc; Makati; Presencial; PHP 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Growth opportunities

Descripción de la vacante

Solenis is seeking a Customer Service professional in the Philippines to respond to inquiries via telephone, email, and website chatbot, handling orders and account transactions in line with established service standards.

You will manage orders, run reports, address complaints, collaborate with other functions, build relationships with customers, and support the Sales Team to provide end-to-end service. Solenis offers competitive compensation and comprehensive benefits.

Formación

• Experience in customer service roles.
• Ability to process orders and handle inquiries.
• Strong communication and problem-solving capabilities.

Responsabilidades

• Process orders accurately and in line with policies.
• Run and follow up on control reports to fulfill order-to-payment.
• Handle and close customer complaints on time.
• Collaborate with other functions to close complaints.
• Build relationships with key customers and support Sales Teams.
• Act as a reference for Sales Account Managers and communicate KPI.

Conocimientos

Customer service

Order management

Complaint handling

Cross-functional collaboration

Sales support

Communication

Descripción del empleo

Solenis is seeking a Customer Service professional in the Philippines to respond to inquiries via telephone, email, and website chatbot, handling orders and account transactions in line with established service standards.

You will manage orders, run reports, address complaints, collaborate with other functions, build relationships with customers, and support the Sales Team to provide end-to-end service. Solenis offers competitive compensation and comprehensive benefits.