Customer Experience & Operations Analyst I

Solenis LLC; Makati; In loco; PHP 320.000 - 420.000; Tempo pieno

Descrizione del lavoro

Solenis LLC in Makati, Philippines is seeking a Customer Service professional to respond to inquiries via phone, email, and chat. You will process orders, manage invoices, and support service activations and terminations, ensuring swift and accurate resolution.

You will collaborate with Sales and other teams to keep customers informed, build relationships, and uphold service quality. We value customer focus, clear communication, and problem-solving to deliver a positive experience.

Competenze

• Experience in customer service or contact center environment.
• Strong verbal and written communication skills.
• Familiarity with CRM systems is a plus.

Mansioni

• Process all customer orders accurately and on time.
• Handle and resolve customer complaints with collaboration from other teams.
• Respond to customer inquiries via phone, email and website chat; manage customer relationships.
• Provide sales support and ensure visibility of key customer issues to Sales.

Conoscenze

Customer service

Order management

Complaint handling

Sales support

Communication

Descrizione del lavoro

Solenis LLC in Makati, Philippines is seeking a Customer Service professional to respond to inquiries via phone, email, and chat. You will process orders, manage invoices, and support service activations and terminations, ensuring swift and accurate resolution.

You will collaborate with Sales and other teams to keep customers informed, build relationships, and uphold service quality. We value customer focus, clear communication, and problem-solving to deliver a positive experience.