Global Customer Success & Order Support Specialist

0481 Solenis Poland sp. z o.o.; Makati; On-site; PHP 279,000 - 424,000; Part time

Job summary

Solenis is seeking a Customer Service Representative to join the team in the Philippines (Makati) on a contractual basis. The role focuses on delivering excellent customer care, managing orders, and handling complaints within a dynamic, cross-functional environment.

Key responsibilities include supporting order processing, maintaining customer relationships, and collaborating with Sales and Supply Chain to meet demands.

Qualifications

• 2+ years in customer service or a university degree preferred.
• Fluency in English required.
• Experience building strong customer relationships.
• Experience in order and complaint management.
• Able to work in a dynamic team environment.
• Experience with SAP ERP system preferred.
• Flexible with work hours to cover holiday calendars.

Responsibilities

• Act as SME for all systems to support colleagues and wider business.
• Facilitate sales through up selling and cross selling.
• Provide visibility to customers on order status.
• Process orders accurately and in line with policies.
• Run control reports to ensure order-to-payment fulfillment.
• Keep customers informed on complaint status and close them.
• Build relationships with key customers and maintain satisfaction.
• Handle calls and emails regarding customers' needs per procedures.
• Collaborate with Sales and Supply Chain to meet demands.

Skills

English fluency

Customer relationships

Communication skills

Multi-tasking

Attention to detail

Team collaboration

Problem solving

Education

University degree preferred

Tools

SAP ERP

Gmail

Google Docs

MS Word/Excel

Job description

Solenis is seeking a Customer Service Representative to join the team in the Philippines (Makati) on a contractual basis. The role focuses on delivering excellent customer care, managing orders, and handling complaints within a dynamic, cross-functional environment.

Key responsibilities include supporting order processing, maintaining customer relationships, and collaborating with Sales and Supply Chain to meet demands.