Customer Success & Operations Analyst I

Diversey; Makati; Vor Ort; PHP 260.000 - 380.000; Vollzeit

Zusammenfassung

Diversey in Makati, Philippines, is hiring a Customer Service specialist to respond to inquiries via telephone, email and website chatbot, while processing orders, invoices and service applications. You will troubleshoot issues and resolve complaints to ensure a positive customer experience.

Key responsibilities include order management, complaint resolution, and providing sales support by coordinating with Sales Account Managers and internal teams to improve service quality and deliver KPIs.

Qualifikationen

• Experience in customer service or order processing is preferred.
• Able to communicate effectively with customers and internal teams.

Aufgaben

• Respond to customer inquiries via telephone, email, and website chatbot.
• Process customer orders, invoices, and service applications.
• Troubleshoot customer issues and resolve complaints to ensure a positive experience.
• Support Sales Teams by coordinating with Account Managers and providing service KPIs.

Kenntnisse

Order management

Complaint handling

Multi-channel support

Sales coordination

Jobbeschreibung

Diversey in Makati, Philippines, is hiring a Customer Service specialist to respond to inquiries via telephone, email and website chatbot, while processing orders, invoices and service applications. You will troubleshoot issues and resolve complaints to ensure a positive customer experience.

Key responsibilities include order management, complaint resolution, and providing sales support by coordinating with Sales Account Managers and internal teams to improve service quality and deliver KPIs.