Customer Experience Specialist

Devsoy Bookeeping; Davao del Sur; On-site; PHP 201,000 - 335,000; Full time

Job summary

Devsoy Bookeeping in the Philippines seeks a customer service representative to respond to inquiries via phone, email, or chat, handling issues promptly and professionally. The role requires maintaining accurate CRM records and delivering solutions to customers.

The ideal candidate will have excellent verbal and written communication skills and the ability to multitask under pressure in a fast-paced environment.

Qualifications

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Resolve customer complaints by identifying issues and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions using CRM systems.
• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Excellent verbal and written communication skills.
• Ability to handle high-pressure situations and multitask effectively.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Resolve customer complaints by identifying issues and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions using CRM systems.

Skills

Customer service

Communication

CRM usage

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Devsoy Bookeeping in the Philippines seeks a customer service representative to respond to inquiries via phone, email, or chat, handling issues promptly and professionally. The role requires maintaining accurate CRM records and delivering solutions to customers.

The ideal candidate will have excellent verbal and written communication skills and the ability to multitask under pressure in a fast-paced environment.