Customer Experience Specialist

Toyota Financial Services Philippines; Makati; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO

Government mandated benefits

Performance Bonus

Job summary

Toyota Financial Services Philippines is seeking an on-site, full-time Customer Service Associate in Makati with a bachelor’s degree. No prior experience required; training will be provided.

You will handle inquiries via phone, email, and in person, log interactions, and coordinate with departments to resolve issues. You’ll utilize strong listening and communication skills to deliver information and solutions, ensuring customer satisfaction and accurate recordkeeping.

Qualifications

• Graduate of any 4-year Business course or any related course.
• With active listening skills, problem solving skills, customer service.
• Written and oral communication skills.

Responsibilities

• Confers with customers by telephone, email, in person to provide information about products and services.
• Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Ensures that appropriate responses are made to resolve customers' problems.
• References customers' concerns to designated departments for resolution and processing.
• Provides feedback and replies to customers' concerns and requests.

Skills

Active listening

Problem solving

Customer service

Written and spoken communication

Education

Bachelor's degree

Job description

On-site - Makati Full-time No Exp Required Bachelor

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JONNA CASTANEDA

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Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

HMO

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• Confers with the customers by telephone, email, in person in order to provide information about products and services.
• Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Ensures that appropriate responses were made to resolve customers' problem.
• Refers customer's concerns to designated departments for resolution and processing.
• Provides feedback and reply to customers' concern and request.

QUALIFICATIONS:

• Graduate of any 4-year Business course or any related course
• With active listening skills, problem solving skills, customer service
• Written and Oral Communication Skills

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