Customer Service Associate

Digitide; Hinoba-an; On-site; PHP 180,000 - 240,000; Full time

Job summary

Digitide is seeking a Customer Service Associate in the Philippines to deliver outstanding support and build lasting client relationships. You will handle inquiries by phone, email, and live chat, providing accurate information and tailored solutions.

Key to success are excellent communication, a customer-centric mindset, and the ability to work independently in a fast-paced BFSI environment, while staying up-to-date with product Knowledge and internal processes.

Qualifications

• 1-2 years of experience in a customer service role, preferably in BFSI.
• Excellent communication skills, both verbal and written, across channels.
• Proficiency with CRM systems and other customer support tools.
• Ability to work independently and manage a high volume of inquiries.
• Strong problem-solving and analytical abilities with a customer-centric focus.
• Willingness to learn and adapt to new technologies and processes.
• Positive, professional attitude and teamwork.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and live chat.
• Provide accurate and timely information to clients, addressing queries and concerns.
• Offer tailored solutions and recommendations to meet client needs.
• Maintain high customer satisfaction by ensuring quick response times and effective issue resolution.
• Collaborate with internal teams to ensure a seamless customer journey.
• Stay updated with product knowledge and industry trends to provide accurate advice.
• Document and escalate complex issues to appropriate teams for further assistance.
• Maintain accurate records of customer interactions and feedback.
• Actively contribute to team goals and maintain a positive work environment.

Skills

Excellent communication

Strong problem-solving

Customer-centric approach

Time management

Independence

Multichannel communication

Team collaboration

Education

High school diploma or equivalent; college degree preferred

Tools

CRM systems proficiency

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Service Associate, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary responsibility will be to deliver an outstanding customer experience through proactive and efficient support. You will be a key point of contact for our clients, ensuring their satisfaction and building long-lasting relationships.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and live chat.
• Provide accurate and timely information to clients, addressing their queries and concerns.
• Offer tailored solutions and recommendations to meet client needs.
• Maintain a high level of customer satisfaction by ensuring quick response times and effective issue resolution.
• Collaborate with internal teams to ensure a seamless customer journey.
• Stay updated with product knowledge and industry trends to provide accurate advice.
• Document and escalation complex issues to the appropriate teams for further assistance.
• Maintain accurate records of customer interactions and feedback.
• Actively contribute to team goals and maintain a positive work environment.

Qualifications

• A high school diploma or equivalent is required; a college degree in a related field is preferred.
• 1-2 years of experience in a customer service role, preferably in a BFSI environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Proficiency in using CRM systems and other customer support tools.
• Ability to work independently and manage a high volume of inquiries.
• Excellent time management and organizational skills.
• A positive and professional attitude, with a focus on delivering exceptional customer service.
• Basic knowledge of BFSI products and services is an asset.
• Willingness to learn and adapt to new technologies and processes.

Job Info

• Job Identification 267545
• Job Category Customer Support/Operations | BPM