Remote Customer Experience Specialist

SMDigital-PH; Cebu City; Hybrid; PHP 390,600 - 669,600; Full time

Benefits offered by this job

WFH program

Health coverage

PTO and birthday leave

Paid vacation leave

Employee loan program

Performance bonuses

Team engagement events

Leadership academy

HR touchbase

Job summary

SMDigital-PH is seeking a remote customer service professional based in the Philippines. You will handle inbound and outbound calls, emails, and chats with professionalism and accuracy, resolving customer concerns while maintaining high service quality.

You will document all interactions in real time and coordinate with internal teams to ensure seamless case handling. The role demands meeting daily targets and adapting during high-volume periods, while upholding policies and quality guidelines.

Qualifications

• Minimum 3 years in customer service or call center.
• Excellent written and verbal communication.
• Detail-oriented with strong documentation.
• Calm under pressure with high call volumes.
• Reliable team player with ownership mindset.

Responsibilities

• Handle inbound and outbound calls, emails, and chats professionally and accurately.
• Resolve customer concerns efficiently while maintaining high service quality.
• Document all interactions, updates, and resolutions in real time.
• Coordinate with internal operations teams to ensure seamless case handling.
• Identify recurring issues and escalate patterns to supervisors.
• Meet and maintain daily and weekly performance targets.
• Support operations during high-volume periods with a solutions-first mindset.
• Uphold company policies, compliance standards, and quality guidelines in every interaction.

Skills

Customer service

Remote work

Effective communication

Detail oriented

Multitasking

Job description

SMDigital-PH is seeking a remote customer service professional based in the Philippines. You will handle inbound and outbound calls, emails, and chats with professionalism and accuracy, resolving customer concerns while maintaining high service quality.

You will document all interactions in real time and coordinate with internal teams to ensure seamless case handling. The role demands meeting daily targets and adapting during high-volume periods, while upholding policies and quality guidelines.