Customer Experience Specialist

HH Group Cebu Inc.; Cebu City; On-site; PHP 246,000 - 357,000; Full time

Job description

Job Description

Responsibilities and Duties:

• Respond to customer inquiries and requests via telephone, email and chat in a timely manner
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate questions and requests to appropriate departments or persons following the guidelines provided
• Know the products inside out to answer customer questions
• Process orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support

Working Location

MEPZ Ecozone, Mactan, Lapu-Lapu, 6015 Cebu, Philippines