Customer Experience Specialist

aldesabpo; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

aldesabpo in Cebu City seeks a Customer Service Representative to provide exceptional support through phone, email and live chat. You will address inquiries, resolve issues, process orders, and ensure satisfaction with timely, accurate responses.

You will maintain records, assist with returns or exchanges, and help troubleshoot problems while coordinating with sales and technical teams. The role suits a reliable, friendly multi-tasker eager to learn.

Qualifications

• High school diploma or equivalent; college level can be an advantage.
• Excellent people skills and friendly, engaging communication.
• Ability to multi-task in a fast-paced environment; good time management.
• Willingness to learn and be trainable with minimum experience expected.

Responsibilities

• Respond to inquiries via phone, email, or chat promptly and professionally.
• Identify and resolve issues, ensuring customer satisfaction with products or services.
• Provide accurate product or service information, including pricing and availability.
• Assist with orders, returns, exchanges, and ensure data accuracy.
• Troubleshoot product-related problems and guide customers as needed.
• Maintain detailed records of interactions, complaints, inquiries, and resolutions.
• Collaborate with sales or technical support to resolve complex concerns.
• Promote relevant products or services meeting customer needs; gather feedback.

Skills

People skills

Detail-oriented

Multi-tasking

Problem-solving

Adaptable

Education

High school diploma / college level

Job description

aldesabpo in Cebu City seeks a Customer Service Representative to provide exceptional support through phone, email and live chat. You will address inquiries, resolve issues, process orders, and ensure satisfaction with timely, accurate responses.

You will maintain records, assist with returns or exchanges, and help troubleshoot problems while coordinating with sales and technical teams. The role suits a reliable, friendly multi-tasker eager to learn.