Customer Experience Specialist

Qualfon; Pajo; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Cebu is looking for dedicated individuals to join its team. In this role, you will handle customer inquiries via calls, emails, and chats, aiming to resolve issues effectively and ensure exceptional service. Candidates must be at least high school graduates, possess strong English communication skills, and have basic knowledge in computer navigation. This position offers opportunities for career growth and continuous training in a professional environment.

Qualifications

• At least Sr. High School graduate, vocational degree of any course, or its equivalent.
• Good English communication skills (verbal and written).
• Basic knowledge in computer navigation and MS Office applications.

Responsibilities

• Handle calls, emails, and chats for customer inquiries.
• Resolve product or service problems accurately.
• Maintain documentation and update customer information.
• Follow established guidelines and schedules.
• Provide exceptional customer service experience.

Skills

Good English communication skills

Strong interpersonal skills

Basic knowledge in computer navigation

Basic knowledge in MS Office applications

Education

At least Sr. High School graduate

Vocational degree of any course or equivalent

Job description

A leading customer service provider in Cebu is looking for dedicated individuals to join its team. In this role, you will handle customer inquiries via calls, emails, and chats, aiming to resolve issues effectively and ensure exceptional service. Candidates must be at least high school graduates, possess strong English communication skills, and have basic knowledge in computer navigation. This position offers opportunities for career growth and continuous training in a professional environment.