Customer Support & Resolution Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 245,520 - 357,120; Full time

Job summary

Recruitify_HR is seeking a customer service specialist to manage inbound and outbound calls, resolve inquiries, document interactions, and meet performance targets. You will maintain a customer-centric approach while upholding strong communication with clients and teammates.

Collaborating with colleagues to improve overall service quality and consistently delivering satisfaction will be central to this role in a fast-paced environment.

Qualifications

• Bachelor's degree preferred.
• Excellent communication and interpersonal skills required.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to handle difficult customers with patience and professionalism.

Responsibilities

• Manage inbound and outbound customer calls efficiently.
• Resolve inquiries and problems promptly to ensure satisfaction.
• Document customer interactions and transactions accurately.
• Achieve individual and team performance metrics and targets.
• Collaborate with team members to improve overall service quality.

Skills

Excellent communication

Interpersonal skills

Problem solving

Customer-centric mindset

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR is seeking a customer service specialist to manage inbound and outbound calls, resolve inquiries, document interactions, and meet performance targets. You will maintain a customer-centric approach while upholding strong communication with clients and teammates.

Collaborating with colleagues to improve overall service quality and consistently delivering satisfaction will be central to this role in a fast-paced environment.