Customer Experience Specialist

Sapient Global Services; Caloocan; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

HMO

Job summary

A customer service solutions provider in Caloocan is seeking Non-Voice Customer Service Representatives. This role requires handling customer inquiries through chat and email, with no phone interaction. The ideal candidate is detail-oriented and should be a high school graduate. Benefits include paid training, commissions, and incentives. Applicants can expect a dynamic schedule, including shifts on weekends and holidays. Join us for a rewarding job experience and professional development opportunities.

Qualifications

• Detail-oriented, solution-driven, and customer-focused.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information about products, services, or accounts.
• Resolve issues efficiently and professionally.
• Document all interactions in the system.
• Escalate complex concerns to supervisors.
• Maintain quality, productivity, and customer satisfaction metrics.

Skills

Detail-oriented

Solution-driven

Customer-focused

Education

High School or Senior High School graduate

Job description

A customer service solutions provider in Caloocan is seeking Non-Voice Customer Service Representatives. This role requires handling customer inquiries through chat and email, with no phone interaction. The ideal candidate is detail-oriented and should be a high school graduate. Benefits include paid training, commissions, and incentives. Applicants can expect a dynamic schedule, including shifts on weekends and holidays. Join us for a rewarding job experience and professional development opportunities.