Customer Care Specialist - Non-Voice (Entry Level)

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

An open, friendly, and professional work environment

Performance incentives

13th Month Pay

HMO with 3 free beneficiaries

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

Work-life balance programs

Job summary

A customer service firm is seeking a Customer Care Representative - Non-Voice Agent in Quezon City. This full-time position requires a High School or Senior High School education, and no prior experience is necessary. Responsibilities include communicating with customers, resolving issues, and matching customer demands to products. The role offers benefits like HMO, retirement insurance, and opportunities for career growth.

Qualifications

• No experience required.

Responsibilities

• Communicates with customers on the phone or by written correspondence to address concerns.
• Resolves customer issues on the first contact whenever possible.
• Matches customers’ demands to clients’ products, solutions, and services.
• Uses influencing abilities to recover from objections.
• Communicates specific information to clients and shares understanding with colleagues.

Education

High School or Senior High School

Job description

A customer service firm is seeking a Customer Care Representative - Non-Voice Agent in Quezon City. This full-time position requires a High School or Senior High School education, and no prior experience is necessary. Responsibilities include communicating with customers, resolving issues, and matching customer demands to products. The role offers benefits like HMO, retirement insurance, and opportunities for career growth.