Customer Experience & Order Specialist

LOE Enterprises; Caloocan; On-site; PHP 279,000 - 391,000; Full time

Job summary

A customer service firm located in Caloocan is seeking an on-site Customer Service Representative. This full-time position entails resolving consumer queries, upselling products, and maintaining an efficient checkout area. Candidates should have a Bachelor's degree and possess strong analytical skills, attention to detail, and excellent communication abilities. The role demands interaction with customers, ensuring their satisfaction, managing orders, and booking deliveries efficiently.

Responsibilities

• Resolve consumer issues and questions over specific channels.
• Responsible for upselling products.
• Comfortable navigating multiple tech systems and platforms.
• Accurately complete consumer account updates and verify information.
• Responsible for customers' orders and daily booking of deliveries.
• Collect customer payments and issue official receipts.
• Resolve customer complaints and provide relevant information.
• Prepare reports at the end of the day if required.
• Greet customers who enter or leave establishments.
• Assist customers with orders and orient them with products.
• Maintain clean and tidy checkout areas.
• Pleasantly deal with customers to ensure satisfaction.
• Perform other duties as required.

Skills

Analytical Skills

Attention to Detail

Written Communication Skills

Verbal Communication Skills

Memorization

Education

Bachelor's degree

Job description

A customer service firm located in Caloocan is seeking an on-site Customer Service Representative. This full-time position entails resolving consumer queries, upselling products, and maintaining an efficient checkout area. Candidates should have a Bachelor's degree and possess strong analytical skills, attention to detail, and excellent communication abilities. The role demands interaction with customers, ensuring their satisfaction, managing orders, and booking deliveries efficiently.