Customer Experience Specialist

Recruitify_HR; Angeles; On-site; PHP 180,000 - 300,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional to assist customers with inquiries, resolve issues, and provide information about products and services in a busy Angeles, Pampanga setting.

The role involves managing customer accounts, handling complaints with professionalism, and collaborating with other departments to enhance satisfaction. Flexibility to work shifts is required, with a focus on delivering excellent service.

Qualifications

• Bachelor's degree in a related field preferred.
• 1-3 years of experience in customer service.
• Strong communication and interpersonal skills.
• Patience, empathy, and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Flexibility to work shifts as needed.

Responsibilities

• Assist customers with inquiries and resolve issues efficiently.
• Provide information about products and services to customers.
• Manage customer accounts and maintain accurate records.
• Handle customer complaints and feedback professionally.
• Collaborate with other departments to improve customer satisfaction.

Skills

Strong communication

Interpersonal skills

Problem-solving

Education

Bachelor's degree in related field

Job description

Recruitify_HR is seeking a customer service professional to assist customers with inquiries, resolve issues, and provide information about products and services in a busy Angeles, Pampanga setting.

The role involves managing customer accounts, handling complaints with professionalism, and collaborating with other departments to enhance satisfaction. Flexibility to work shifts is required, with a focus on delivering excellent service.