Customer Experience & Solutions Specialist

Lofty; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Lofty in Manila is seeking a Customer Service Associate to manage inquiries, process orders, and resolve issues promptly. You will maintain up-to-date knowledge of products and policies to assist customers effectively.

As part of the role, you will document interactions in the CRM, collaborate with internal teams to improve service delivery, and follow up to ensure customer satisfaction. A high school diploma is required, with preference for related degrees.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple tasks with accuracy.
• Experience with customer service software and MS Office.
• Diploma required; degree preferred.

Responsibilities

• Respond to customer inquiries and complaints promptly and professionally.
• Provide detailed information about products, services, features, specifications, and pricing.
• Process transactions, including orders, returns, and exchanges, ensuring accuracy.
• Troubleshoot and resolve product or service issues, escalating complex problems to appropriate departments.
• Document all customer interactions and resolutions in the company’s CRM system.
• Collaborate with internal teams to improve service delivery and customer experience.
• Follow up with customers to ensure satisfaction and issue resolution.

Skills

Excellent communication

Problem-solving

Calm under pressure

CRM software proficiency

MS Office proficiency

Organizational skills

Multitasking

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

Lofty in Manila is seeking a Customer Service Associate to manage inquiries, process orders, and resolve issues promptly. You will maintain up-to-date knowledge of products and policies to assist customers effectively.

As part of the role, you will document interactions in the CRM, collaborate with internal teams to improve service delivery, and follow up to ensure customer satisfaction. A high school diploma is required, with preference for related degrees.