Customer Experience Specialist

Recruitify_HR; Cebu City; On-site; PHP 223,200 - 357,120; Full time

Job summary

Recruitify_HR in Cebu City is seeking a customer service specialist to provide exceptional support to clients via phone, email and chat. You will resolve inquiries, handle complaints, and ensure a positive experience.

The role requires 1-3 years in customer service, a bachelor's degree preferred, and excellent verbal and written communication, problem-solving, and attention to detail. You will document interactions in the service management system and collaborate with the team to improve service

Qualifications

• Bachelor's degree in a relevant field preferred.
• 1-3 years of experience in customer service or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist with inquiries, complaints, and requests while maintaining a positive and professional demeanor.
• Document interactions and feedback accurately in the customer service management system.
• Collaborate with team members to enhance customer satisfaction and communication strategies.
• Stay updated with product and service knowledge to provide accurate information to customers.

Skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Empathy

Patience

Education

Bachelor's degree

Job description

Recruitify_HR in Cebu City is seeking a customer service specialist to provide exceptional support to clients via phone, email and chat. You will resolve inquiries, handle complaints, and ensure a positive experience.

The role requires 1-3 years in customer service, a bachelor's degree preferred, and excellent verbal and written communication, problem-solving, and attention to detail. You will document interactions in the service management system and collaborate with the team to improve service