Call Center Representative located in Cebu!

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Paid training

Performance incentives

Career growth opportunities

Job summary

A leading BPO company is looking for Customer Service Representatives in Cebu City to assist customers and ensure excellent service. This role requires strong communication skills and the ability to handle customer inquiries efficiently. The company offers a competitive salary of up to ₱28K, extensive training, and opportunities for career growth in a supportive environment. Candidates must be willing to work onsite and adapt to shifting schedules.

Qualifications

• Must be a High School or Senior High School Graduate.
• Good English communication skills are essential.
• Willingness to work onsite in Cebu City.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Provide accurate information about products, services, or processes.
• Resolve customer concerns efficiently and professionally.

Skills

Good English communication skills

Strong customer service skills

Problem-solving skills

Basic computer skills

Ability to multitask

Education

High School or Senior High School Graduate

College level or graduate

Job description

Customer Service Representative / Call Center Representative

Cebu City | Onsite

Telesys BPO

About Telesys BPO

Telesys is growing! Join our team of Customer Service Representatives and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Cebu City and easily accessible via public transportation, giving you a stable and rewarding career—just like hundreds of our team members who have built their careers with us.

Job Description

We are looking for Customer Service Representatives / Call Center Representatives who will serve as the first point of contact for customers. You will assist customers with inquiries, provide solutions, and ensure excellent service at all times.

Key Responsibilities:

• Handle inbound customer inquiries via phone, chat, or email
• Provide accurate information about products, services, or processes
• Resolve customer concerns efficiently and professionallyDocument customer interactions and resolutions accurately
• Escalate complex issues to supervisors when necessary
• Meet quality, customer satisfaction, and productivity metrics

Work Schedule & Training:

• Shifting schedules, including nights, weekends, and holidays
• Full paid training provided

What to Expect:

• Fast-paced, customer-focused environment
• Opportunities to develop professional skills and grow within the company

Requirements

• High School or Senior High School Graduate (College level or graduate is a plus)
• Good English communication skills
• Strong customer service and problem-solving skills
• Basic computer skills and ability to multitask
• Willing to work onsite in Cebu City
• Amenable to shifting schedules

Why Work for Us?

At Telesys BPO, we believe employees thrive in a supportive and rewarding workplace.

Compensation & Benefits:

• UP TO ₱28K monthly basic plus incentives
• Paid training and upskilling opportunities
• Clear career growth and promotion paths

Workplace Culture:

• Supportive and collaborative team environment
• Ongoing coaching and mentorship
• Employee engagement activities and recognition programs

Apply Now

Build a meaningful and stable career in the BPO industry with Telesys BPO. Apply today and help provide excellent customer service.