Customer Experience Ambassador (Davao)

Globe Telecom; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

Globe Telecom is seeking a customer-facing professional to support customers across digital channels and in-person interactions. The role focuses on assisting customers, handling sales and service needs, and processing transactions.

The ideal candidate has a bachelor's degree, 3–5 years in sales or customer-facing roles, and strong communication and problem-solving skills. Weekend and holiday shifts are required.

Qualifications

• Bachelor's degree required.
• 3–5 years in sales or customer-facing roles.
• Willing to work weekends and holidays.
• Familiar with CRM or POS systems.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications and transactions in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Interpersonal skills

Communication

Active listening

Problem solving

Sales experience

Education

Bachelor's degree

Tools

CRM tools

POS systems

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

"Customer Service, Digital, Sales Experience, and Inventory Management"

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role;
• Willing to work in a variety of shifts including weekends and holidays;
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);
• Strong interpersonal, communication, and active listening skills;
• Proficiency in problem solving
• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.