Customer Experience Ambassador

Globe Telecom, Inc.; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

Globe Telecom, Inc. seeks a Customer Experience Ambassador to optimize retail store performance through exceptional service, efficient operations, and sales focus. You will guide daily activities, demonstrate products, and support customers from entry to after-sales follow-up.

The role emphasizes achieving sales targets, maintaining 5S standards, and ensuring compliance with Iris system procedures while collaborating with a high-performing team.

Qualifications

• Assist walk-in subscribers with concerns and queries.
• Sell all products and services to walk-in customers.
• Perform product demonstrations.
• Handle documents and cash transactions accurately.
• Maintain clean 5S-compliant workstation.

Responsibilities

• Oversee daily store operations to meet targets.
• Implement strategies to improve customer experience and service levels.
• Achieve sales and revenue targets for the store.
• Ensure timely and accurate processing of transactions and after-sales follow-up.
• Adhere to shift schedules and attendance policies.
• Support inventory and cashiering duties as needed.

Skills

Customer service

Cashiering

Visual merchandising

Store operations

Team leadership

Tools

Iris system

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Customer Experience Ambassador is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.

DUTIES AND RESPONSIBILITIES

• Assist walk-in subscribers with their concerns and queries.
• Sells all products and services to walk in customers.
• Performs product demonstrations.
• Accept, screen, evaluate and approve of documents received from subscribers, Practice timely and efficient customer delivery thereby achieving targets for the entire team
• Complies to agreed shift schedules.
• Complies to attendance policy including pre approval of OT availment.
• Keep his/her own workplace always clean, compliant to established 5S standards compliant to the established policies set by the company.
• Execute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory Custodian).
• Ensure proper monitoring and resolution of after-sales transactions.
• Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.
• Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.
• Able to function as custodian or cashier as the need arises.

KPIs

• Achieve Store’s sales & revenue targets
• Achieve favorable results for Line Wait and CSAT/MSP ensuring customer service delivery targets are made
• Achieve all standards in SLA- all transactions
• Achieve minimal or ZERO exceptions
• Full training compliance i.e. attendance and passing of all examinations.

TOP 3-5 DELIVERABLES

• Achieving and exceeding sales targets.
• Maintaining high levels of customer satisfaction.
• Implementing effective visual merchandising strategies.
• Optimizing store operations for efficiency and profitability.
• Developing and leading a high-performing store team.

Certifications

Optional: Certifications in retail management, customer service, or sales techniques may be advantageous, but not mandatory for all positions.

Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession.

Attracting the best and brightest Talents is pivotal to our success.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.