Customer Service Pro - Onsite in Makati, Start ASAP

Level Up Talent Solutions; Makati; Presencial; PHP 257.000 - 368.000; Jornada completa

Descripción de la vacante

Level Up Talent Solutions is seeking a dedicated Customer Service Representative to join our team in Makati City, Metro Manila. This onsite, full-time role offers opportunities to handle inquiries, provide product information, and process requests with accuracy and care.

The position requires a high school diploma or equivalent, and candidates with BPO/CSR experience or strong communication, empathy, and multitasking skills will excel in a shifting schedule. Immediate start preferred.

Formación

• High school diploma or equivalent is the minimum requirement.
• Experience in BPO/CSR voice roles is considered an asset.
• Willing to work full-time onsite in Makati City.
• Able to start ASAP and adapt to a shifting schedule.
• Strong verbal and written communication along with listening skills.
• Proactive problem solving and reliability are expected.

Responsabilidades

• Handle customer enquiries via telephone and other channels.
• Provide accurate information about products and services.
• Process orders, returns, refunds and account changes promptly.
• Document interactions in the company systems accurately.
• Escalate complex issues to supervisors or appropriate departments.
• Meet performance targets for call handling and CSAT.
• Collaborate with team members to maintain high service quality.
• Follow policies and contribute to a positive team culture.

Conocimientos

Verbal communication

Written communication

Active listening

Empathy

Multitasking

Teamwork

Adaptability

Problem solving

Reliability

Educación

High school diploma or equivalent

Descripción del empleo

Level Up Talent Solutions is seeking a dedicated Customer Service Representative to join our team in Makati City, Metro Manila. This onsite, full-time role offers opportunities to handle inquiries, provide product information, and process requests with accuracy and care.

The position requires a high school diploma or equivalent, and candidates with BPO/CSR experience or strong communication, empathy, and multitasking skills will excel in a shifting schedule. Immediate start preferred.